Shipping Policy

This Shipping Policy outlines the responsibilities and procedures related to the shipping of items

purchased through the ClapNow platform (the "Platform"). As a marketplace, ClapNow connects Buyers and Sellers but does not directly handle the shipping of products.

This policy should be read in conjunction with our Terms and Conditions and Refund Policy,

which govern your overall use of the Platform and the resolution of shipping-related disputes.

1. Seller's Responsibility for Shipping

As per ClapNow's Terms and Conditions, Sellers are solely responsible for all aspects of

shipping and delivery of items sold on the Platform. This includes:

Packaging: Securely packaging the item to prevent damage during transit.

Shipping Arrangement: Arranging for a suitable shipping carrier and method.

Shipping Costs: Bear any shipping costs that occur.

Timely Dispatch: Dispatching the item promptly after a sale.

Tracking Information: Providing accurate and timely tracking information to the Buyer

via the Platform.

Delivery: Ensuring the successful delivery of the product to the Buyer's specified

address.

ClapNow holds the Buyer's payment until the successful delivery of the product is confirmed.

2. Buyer's Responsibility

Buyers are responsible for:

Accurate Shipping Information: Providing a complete and accurate shipping address

during checkout. ClapNow is not responsible for items shipped to an incorrect address

provided by the Buyer.

Receiving Delivery: Being available to receive the delivery or making arrangements for

receipt.

3. Shipping Timeframes

Dispatch Time: Sellers are expected to dispatch items within a reasonable timeframe,

typically 3 business days after payment confirmation. The exact dispatch time may vary

based on the item and Seller's individual process.

Delivery Time: Delivery times will vary based on the shipping method chosen by the

Seller and the destination. Sellers should communicate estimated delivery times to

Buyers. Buyers should refer to the tracking information provided by the Seller for

real-time updates.

4. Tracking Your Order

Once an item is dispatched, the Seller is required to provide tracking information through the

ClapNow platform. Buyers can use this tracking information to monitor the progress of their

delivery directly with the chosen shipping carrier.

5. Lost or Damaged Items in Transit

Lost Items: If an item is not delivered within the estimated timeframe and tracking

indicates it is lost, the Buyer should first contact the Seller. If a resolution cannot be

reached, the Buyer may raise a dispute with ClapNow as per the Refund Policy.

Damaged Items: If an item arrives damaged, the Buyer should document the damage (e.g., with photos) and contact the ClapNow immediately.

Note: ClapNow acts as a neutral party in resolving disputes related to lost or damaged items.

Our decision will be based on the evidence provided by both Buyer and Seller.

6. International Shipping

Currently, ClapNow primarily facilitates transactions only within India. We are working to deliver to our international audience .

7. Contact for Shipping Issues

For any questions or issues related to the shipping of your order, please contact the ClapNow Support Team:

Email: clapnowindia@gmail.com Phone: +91 62900 34588 / +91 81234 43883